HeartHomes Quick Pay
Effective date: July 8, 2026
This Refund Policy applies to payments made through HeartHomes Quick Pay, the online payment page at hearthomes.com/make-a-payment, operated by HeartHomes Assisted Living & Memory Care (“HeartHomes”). Payments made through the Payment Portal are for care and services already provided or invoiced under the resident’s Assisted Living Residence and Care Agreement (the “Care Agreement”).
1. Fees are governed by the Care Agreement
Whether a fee is refundable is determined by the signed Care Agreement and its Schedule of Charges, not by the Payment Portal. In summary, and subject to the full terms of the Care Agreement:
- Monthly service fees are earned on the first day of each month, not when payment is received, and are not refunded for partial months. The first month may be prorated; no other month, including the month of move-out, is prorated.
- The Initial Community Fee is a one-time fee. One-half is earned when the Care Agreement is signed. The remaining half becomes non-refundable after ninety (90) days of residency. If a resident leaves within the first 90 days, a partial refund of that portion is issued on a prorated basis. Different rules apply if the fee was paid before move-in and the resident does not move in; see the Care Agreement.
If anything in this summary appears to conflict with your signed Care Agreement, the Care Agreement controls.
2. Billing errors and overpayments
Because you enter the payment amount yourself, please check it against your invoice before submitting. If you believe you were charged in error, or you paid more than the amount due, contact us within thirty (30) days of the payment (see Section 5). If we confirm an overpayment or a duplicate or mistaken charge, we will refund the difference by check.
3. How refunds are issued
Approved refunds are issued by check only, mailed to the payer. Refunds are not returned to the card or bank account used for the payment. The 3% credit card processing fee is refundable only when the entire payment is refunded as a billing error.
4. No goods or returns
HeartHomes Quick Pay processes payments for care and residential services. It does not sell physical goods, so there are no product returns or shipping-related refunds.
5. Contact
To ask about a payment or request a refund for a billing error:
HeartHomes Assisted Living & Memory Care
James Weyand, President
ja****@********es.com
301-221-3300
Please include the payer’s name, the approximate date and amount of the payment, and the invoice or account number if you have it.